Data & AI Product Manager with 6+ years of experience in platform modernisation, data-workflow strategy and enterprise automation across regulated industries (banking, healthcare, insurance, e-commerce). I lead legacy-to-flagship platform transitions, set up data governance and build internal systems that drive measurable business value, aligning engineering, data science and operations along the way.
Experience
Data & AI Product Manager
NTT DATA · Feb 2026 – Present
Global IT services and consulting · Working with a leading US bank · Banking
Own the product vision and roadmap for data and AI capabilities for a leading US bank, from discovery to delivery.
Translate business, risk and regulatory requirements into data products, AI use cases and clear acceptance criteria.
Work with data engineering, data science, architecture and compliance teams to deliver governed, reliable data pipelines and AI solutions.
Prioritise the backlog by business value and risk, and track adoption and outcomes after launch.
Senior Product Manager, Platform and Automation
Samsung SDS (Cogentsoft) · Sep 2024 – Jul 2025
Digital innovation arm for Samsung.com, Shop App, CMS and MPOS · E-commerce
Modernised a legacy CMS into a modular MERN-based widget platform, cutting content setup errors by 45% and deployment time by 80% (24 hrs → 5 hrs).
Boosted Global Shop App conversion by 15% by redesigning purchase flows, and improved CAC by 12% with new analytics instrumentation (Adobe Analytics, AppsFlyer, Insider).
Improved Shop App funnel performance by 18% through event-level instrumentation, A/B experiments and journey optimisation.
Launched a GenAI content automation platform (Gemini + DALL·E 3) with a RAG pipeline for brand guidelines: 5× faster asset creation and 40% less design production time.
Product Manager, Transformation
Star Health & Allied Insurance · Jan 2024 – Aug 2024
India’s largest health insurer · Insurance
Built “Penny Check”, a 0→1 rules engine that automates claim payment validation, cutting operations time by 45% and improving compliance accuracy.
Led the modernisation of a legacy claims platform and a phased migration to a new adjudication system, cutting processing time by 40% and errors by 75%.
Revamped customer flows for 1M+ users with Design Thinking, reducing cart abandonment by 20%.
Developed an AI-assisted decision-support system for multi-source healthcare data, making end-to-end claim processing 30% more efficient.
